In June 2021, a National Patient Safety Alert was issued by using the Medicines & Healthcare merchandise Regulatory Agency (MHRA) for some Philips CPAP and CPAP-like devices.
Philips also issued a Field Safety Notice. This word says that underneath sure conditions the froth part of the machines can be broken. This word changed into issued globally, so it isn’t always precise to the United Kingdom. These situations are: very excessive temperatures; excessive humidity; and using a non-accredited cleansing technique (the advice from our CPAP crew has constantly been to unplug your tool from the mains and really use a moist fabric for cleansing).
The MHRA cautioned that reports of incidents related to this issue are rare and no incidents of harm had been stated inside the UK.
The to be had proof shows that the fitness hazard to patients of preventing using their gadgets drastically outweighs the safety dangers of the usage of the gadgets if patients do now not have geared up get right of entry to to an opportunity. The MHRA is therefore advising that patients must maintain to apply those devices, whilst Philips enact a repair and update programme.
More facts is available on the MHRA internet site (down load the pdf at the lowest of the MHRA page for complete note).
What do I need to do?
You ought to now not want to do some thing.
We have recognized all of our sufferers suffering from this recollect and will have sent you a letter, text message or both. This textual content will have come from cellular variety 07860 039092. Please do respond to texts from this quantity because it will assist tell our reaction to this situation.
If you haven’t heard from us and think you should have done, then please get in contact with our CPAP team on 01223 638010 between 09:00-17:00 Monday to Friday.
You can also sign in your tool on the Philips website, although bipap machine our group should have already accomplished this for you.
Repairing and changing devices
Philips are repairing and replacing devices.
We are regularly receiving brand-new and repaired devices from Philips. As this gadget makes it way via to us, we will contact patients and invite them into our clinic to have their device replaced. This is being accomplished so as of clinical precedence, as judged by means of our CPAP experts and nurses, drawing upon medical information.
In the meantime, please retain to apply your modern tool.
Frequently Asked Questions (FAQs)
Is my device stricken by this trouble?
How long will it take for my device to get replaced?
I even have a Philips device. Should I stop using it?
I have two machines. Can I go back one to you?
I received a letter from you asking to name if I have not responded to textual content messages.
Can I set up an appointment with my physician to speak about this difficulty?
When will I subsequent be visible by way of the team?
My system has no longer been serviced in a while. When can that be finished?
I am because of begin CPAP remedy. Will this be impacted?
I want a new mask / hose / filter please.
I should buy a CPAP machine privately on-line. Why cannot Royal Papworth buy these devices?
I even have seen that Philips have also recalled positive V60 and V60 Plus ventilators. Does that effect you?
Please see our frequently asked questions above in the first instance to reply any queries you would possibly have.
If you continue to have a question and want to contact us, please name us on 01223 638010 between 09:00-17:00 Monday to Friday. You may be asked to go away a voicemail message. We gets back to you as soon as we are able to.